Re: Sims 4 Crashing on Loading Screens
I have the same problem with the game crashing, but immediately upon loading. I put the laptop in factory settings and tried the procedure you suggest, but the game crashed immediately. I tried almos...
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So the second time the window didn't pop up, I opened EA, after turning on the game, the exact same crash. I have the game installed: Program Files-EA Games-The Sims 4
@JSpaxcz Does Sims 4 run properly if you play while the laptop is NOT plugged in and charging? This will quickly eat battery life, but it's a helpful test. The idea is that the laptop will (should) throttle power a bit to preserve battery.
If that doesn't help, do you have ArmouryCrate or any other overclocking software installed? Please list it, including anything from Asus that might have come pre-installed. And if you know your way around the the app(s), disable any overclocking/turbo boost/etc. settings you can find.
- @puzzlezaddict I have everything set as it was before when the game was working normally and I always play with the laptop plugged in
@JSpaxcz I understand, but it's not working now, so please try my suggestions. One detail in your dxdiags is that the type of Sims 4 crashes matches a number of threads where users had high-end Intel CPUs that the motherboards were likely overclocking to within an inch of their lives, and disabling XMP and CPU Turbo Boost fixed the issue.
These have all been desktop systems, no laptops yet, but you do have a high-end Intel processor and you are seeing the same crashes. Since I don't know that your laptop BIOS would have the same options as normally seen on a desktop, I'm offering another way to try to throttle CPU power. Again, this is a test, for data-gathering purposes.
- I don't understand what you mean, I don't have anything in Armory crate settings, if this is what you mean
@JSpaxcz Laptop hardware can be overclocked just like desktop hardware can, but sometimes that requires running an app to do the work rather than changing BIOS settings. (As I mentioned, a laptop BIOS often has only very limited options.) So the question is whether your laptop's hardware is running faster than its components' standard speeds, and if so, how to revert to standard.
What I would suggest is killing ArmouryCrate in the Task Manager and trying again to play. Make sure ArmouryCrate doesn't start up again on its own.
If it does, or this doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example ArmouryCrate or MSI Afterburner or similar might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again. And if you kill a process and it restarts anyway, let me know.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
I'll try what you suggest, I'm not technically the type, but I'll try. It won't delete anything from my laptop, will it? I wanted to say that yesterday and today, after many crashes, I got into the game and played for incredible hours, 🙂 ...,but I noticed a bug that prevented the Sim from sleeping, even if the Sim was happy, and the mark of sleep was in red or yellow colour, Sim always lay down and got up again within 5 seconds, I know it's not related to the topic, but maybe it has something to do with the crashing game?
@JSpaxcz The clean boot disables all non-Microsoft services (except for a few that insist on staying active). It doesn't delete anything. Undoing its effects is as simple as completing the same process but in reverse: reenabling the services rather than disabling them. And ending a process in the Task Manager is simply forcing it to close, nothing more.
Having said that, if the game isn't currently crashing, there's no point in doing the clean boot, since it wouldn't be an informative test.
The issue with the bed is probably not related to the crashing. Still, try moving the bed elsewhere, or replacing it entirely. Please also test without any mods present.
- Unfortunately, I can't set it up as you suggested. In that manual, it is different than in my PC and there is also a language problem. I'm afraid I'll damage it rather than repair it
@JSpaxcz Edit the URL for the clean boot guide to change its language. Instead of en-us , write whatever language and country you're using. Or choose a different language in the lower-left corner of the page, where it currently says English (United States). You'll also notice that the guide has sections for Windows 11, 10, and 8.1.
As far as damaging your computer goes, you're not deleting anything, you're simply disabling some services, temporarily. As long as you don't disable a Microsoft service, and checking the box to hide all MS services protects you from accidentally doing so, your computer should work okay if not ideally. And then you can reenable any service you want or need to keep active.
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