Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Re: Sims 4 Deleted Saved Game

Problem solved for me by EA Support but you will not be able to recover the previously saved games.  This worked for me and I am now able to save and play them again later.  Here's what you do:

Repair game thru Origin, then check for updates thru Origin (right click on the game and those options come up on the list) make sure you are not running the game at all while doing this.

 

then go to Documents/Electronic Arts/The Sims 4/

Then go into the "cache" folder and delete all the cache files.

Then go to "Saves" folder and delete all the files.

Then go into the "scratch" folder within the "saves" folder and delete all the files which have the words "savegame" in it.

Then launch the game and create a new game and save it, exit the game, and go back in, the saved game should be there.

Hope this helps!

10 Replies

  • Hi Tiffany my name is Cisco and I'm from England and about 2 hours ago for the first time after I started up my Sims 4 game and got to the main menu I noticed that I couldn't load my save game up cos everything was back to nomal so I found your steps to fixing the deleted saves and I did it right so now I'm going to start the game up again!

  • Anonymous's avatar
    Anonymous
    11 years ago
    This did not work for me I was not able to recover my file now both my saved files are not in the load menu
  • Anonymous's avatar
    Anonymous
    8 years ago
    this worked for me, however it broke again about a year later, I have worked hard on these items and do not want it to just brake on me again if I re do this method and all pf my houses. 🙄👍🏼
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @Cheekyiggy

    Have you checked if you have another saves folder somewhere ? If you're using oneDrive, have you checked there ?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Hello, I found a saves folder but it just says N-A when I try to select or open a file in this folder
  • Where do I find this part of the step?

    "then go to Documents/Electronic Arts/The Sims 4/"

    in origin? or in the sims4 game?