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congealed's avatar
congealed
3 years ago

Re: sims 4 disconnects internet

no, i can't test with an ethernet cable

the problem seemed to end when i used a mobile hotspot, although i have very limited data so i can't use that as a solution

as soon as i disconnected from the mobile hotspot and went back to home wifi, it went back to saying it was connected, but had no internet access

other things i've tried:

- launching ea app in offline mode (game still kills connection)

- blocking the game in my firewall as per this thread

- making sure i don't have legacy edition

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @congealed  Since the issue disappears when you use a different network, i.e. the hotspot, the problem is likely your main network.  You've already powercycled the router, but the problem could still be the router itself, or it could be your ISP.  I would therefore suggest contacting the ISP for more troubleshooting.  I'm not sure you could even solve this from your end, but even if so, you'd probably need the tech support to walk you through the process, for example explaining how to open ports on the router or something similar.

  • congealed's avatar
    congealed
    3 years ago

    update: i discovered something even more bizarre

    this only happens when i have my laptop (msi) plugged in

    i'm not who the bill is under, so i can't contact the isp, but i also wonder how or why the isp would turn itself off  only when s4 is open, along with why the battery charging affects it

  • laylamccccc's avatar
    laylamccccc
    2 years ago

    I’m having the same problem I swear I’ve tried everything 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @laylamccccc  Does it help to (temporarily) disable your antivirus?  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable it as soon as you're done.

    If that doesn't make a difference, do you use a VPN, and if so, does disabling it help?

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