Forum Discussion

congealed's avatar
congealed
3 years ago
Solved

sims 4 disconnects internet

the sims 4 disconnect my computer from the internet. it seems like it turns my wifi adapter off when it's running. ironically this also prevents it from accessing the gallery things i've tried: - a...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @congealed  Since the issue disappears when you use a different network, i.e. the hotspot, the problem is likely your main network.  You've already powercycled the router, but the problem could still be the router itself, or it could be your ISP.  I would therefore suggest contacting the ISP for more troubleshooting.  I'm not sure you could even solve this from your end, but even if so, you'd probably need the tech support to walk you through the process, for example explaining how to open ports on the router or something similar.

congealed's avatar
congealed
3 years ago

no, i can't test with an ethernet cable

the problem seemed to end when i used a mobile hotspot, although i have very limited data so i can't use that as a solution

as soon as i disconnected from the mobile hotspot and went back to home wifi, it went back to saying it was connected, but had no internet access

other things i've tried:

- launching ea app in offline mode (game still kills connection)

- blocking the game in my firewall as per this thread

- making sure i don't have legacy edition

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@congealed  Since the issue disappears when you use a different network, i.e. the hotspot, the problem is likely your main network.  You've already powercycled the router, but the problem could still be the router itself, or it could be your ISP.  I would therefore suggest contacting the ISP for more troubleshooting.  I'm not sure you could even solve this from your end, but even if so, you'd probably need the tech support to walk you through the process, for example explaining how to open ports on the router or something similar.

  • laylamccccc's avatar
    laylamccccc
    12 months ago

    I’m having the same problem I swear I’ve tried everything 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      12 months ago

      @laylamccccc  Does it help to (temporarily) disable your antivirus?  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable it as soon as you're done.

      If that doesn't make a difference, do you use a VPN, and if so, does disabling it help?

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,535 PostsLatest Activity: 4 days ago