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JustTim51955's avatar
JustTim51955
2 years ago
Solved

Sims 4 doesnt launch, does appear in taskmanager.

Hey, so about a week ago I wanted to play ts4, so i installed the game to my external harddrive due to space issues with my ssd. So i installed the game but it didnt open, but it did appear in taskma...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @JustTim51955  Please create a different folder.  One of the less-common triggers for this kind of issue is a problem with the permissions on the folder for the game's program files, so it's best to start with a newly-created folder which should have default permissions.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@JustTim51955  Do you have admin rights for this laptop?  If not, troubleshooting will be more difficult.  If you can't do any step I suggest, let me know what happens when you try, including any error message you see.

If OneDrive is running on this laptop, whether you use it or not, please try pausing syncing before you play.  Right-click the cloud icon in the lower-right corner of the screen to see the option.

If that doesn't help, please create a new admin Windows account on this computer.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to sign into the EA App and (try to) launch Sims 4 without reinstalling anything.

If that doesn't help either, let me know what antivirus you have installed, if any.  You should see it listed in various places, including under Windows Settings > Update & Security > Windows Security.

JustTim51955's avatar
JustTim51955
2 years ago

Hi, I have regular admin perms

I have already tried turning off onedrive sync.

I have also tried creating a local account but nothing shows up in the menu, it only shows up if its via a microsoft account. Can you find any fix for this?

I recently deleted my antivirus (g-data) it might still have some files that can interfere but i think not.

My current antivirus is just windows defender, i have already added the sims and ea to my controleld folder permission and controlled app permission.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @JustTim51955  What do you mean that if you create a local account, nothing shows up in the menu?  Please post a screenshot as well.

    • JustTim51955's avatar
      JustTim51955
      2 years ago

      Hi, I already fixed it. I meant that it wouldnt show up on ym welcome screen but I can open the local account now, From the new account i found out the sims 4 is only running as a background process (I have showing these differences off in task manager on my account) so now we have something to go off. I found a different thread about this but it was with the documents folder which didnt fix it for me.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @JustTim51955  Okay, so the game doesn't work in the new local account either?  If not, please disable Windows Defender's Controlled Folder Access, as described here:

        https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

        If that doesn't help, please look for any related errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

        Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically in the new account and after disabling CFA.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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