Re: Sims 4 freezing randomly
@cskye01 Your dxdiag shows a number of errors related to the laptop's graphics driver. Since you already have the newest driver offered by Microsoft for your particular system, you'll need to do a clean uninstall and reinstall of the driver. Here's how:
Microsoft doesn't offer standalone drivers for Surface laptops. Instead, download and run the driver package found here:
https://www.microsoft.com/en-us/download/102924
You'll want the installer marked Windows 11 (22000), although I believe the drivers are mostly if not entirely the same. Download this package first, then keep your computer offline until you've installed the new graphics driver. Restart afterwards and before trying to play.
If you get another freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R, enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. For any errors that happen after you install the new driver, right-click on the entry and select "View technical details," then copy the info and paste it here. You don't need to post every instance of the same error; just let me know if one of them is making repeat appearances.
The Reliability Monitor sometimes takes an hour or two to update, so if you do get a freeze and don't see anything new, check back later.
