Sims 4 freezing randomly
Hi! I took a break from playing and picked back up recently, but have been experiencing random freezes since updating. I've tried a lot of troubleshooting already with no luck. Sometimes I can get a ...
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@cskye01 Your dxdiag shows a number of errors related to the laptop's graphics driver. Since you already have the newest driver offered by Microsoft for your particular system, you'll need to do a clean uninstall and reinstall of the driver. Here's how:
Microsoft doesn't offer standalone drivers for Surface laptops. Instead, download and run the driver package found here:
https://www.microsoft.com/en-us/download/102924
You'll want the installer marked Windows 11 (22000), although I believe the drivers are mostly if not entirely the same. Download this package first, then keep your computer offline until you've installed the new graphics driver. Restart afterwards and before trying to play.
If you get another freeze, please look for new errors in the Reliability Monitor. Hit Windows key-R, enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. For any errors that happen after you install the new driver, right-click on the entry and select "View technical details," then copy the info and paste it here. You don't need to post every instance of the same error; just let me know if one of them is making repeat appearances.
The Reliability Monitor sometimes takes an hour or two to update, so if you do get a freeze and don't see anything new, check back later.
@puzzlezaddict Thanks so much for responding! Unfortunately that didn't seem to do the trick, but I was able to grab error reports for before I did the steps below and after.
Here's the three that simultaneously occurred beforehand:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffff878072340e70, 0xfffff20354f83fc0, 0xfffff8037fc252d0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: ec779e72-e9b5-49fc-9d57-5629ade4b592.
Description
A problem with your hardware caused Windows to stop working correctly.Problem signature
Problem Event Name: LiveKernelEvent
Code: 124
Parameter 1: 7
Parameter 2: ffffaf0f67056020
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033Extra information about the problem
Bucket ID: LKD_0x124_7_GenuineIntel_FIRMWARE_{8f87f311-c998-4d9e-a0c4-6065518c4f6d}_IMAGE_GenuineIntel.sys
Server information: 81d87544-50e5-4586-b590-7a0c99fe6163Problem signature
Problem Event Name: BlueScreen
Code: 7f
Parameter 1: 8
Parameter 2: ffff878072340e70
Parameter 3: fffff20354f83fc0
Parameter 4: fffff8037fc252d0
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033Extra information about the problem
Bucket ID: 0x7f_8And here's the one that occurred after:
Description
A problem with your hardware caused Windows to stop working correctly.Problem signature
Problem Event Name: LiveKernelEvent
Code: ab
Parameter 1: 1
Parameter 2: 80
Parameter 3: 0
Parameter 4: 1
OS version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033Extra information about the problem
Bucket ID: LKD_LEAKED_SESSION_POOLTAG_UdwpThere was also quite a few of these in between from multiple attempts and having to force it to close, but no additional details: The previous system shutdown at 8:36:07 PM on 4/29/2022 was unexpected.
Thanks again for helping, I really appreciate it!!
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