@kyleefoust123 I'm not sure from your description whether your issue is exactly the same, but please try this suggestion:
https://answers.ea.com/t5/PC/SDX-error-white-sim-portraits-corrupted-save-etc/m-p/13306292#M267022
If it doesn't help, leave SDX deliveries disabled, and let me know what antivirus you use and whether OneDrive is running on this computer.
I uninstalled One Drive to try fixing this issue and it didn't help, and I just have Windows Security. I've tried to go offline and launch the game but I can't dismiss the Sims Delivery message to even get to game settings
@kyleefoust123 I noticed this thread is marked as solved, but I don't know whether you did that or someone else. If your issue is solved, feel free to disregard the advice below.
Otherwise, does pressing the Esc key dismiss the SDX message?
If that doesn't help, try playing while offline again, but in addition, move the Sims 4 folder out of Documents > Electronic Arts and onto your desktop. The game will spawn a clean folder with none of your existing content, but the files will all be intact and can be restored later. For now, the question is whether you can get rid of the SDX error.
Hi, no I'm not sure how it was marked as solved. It is still an ongoing issue. I have tried using escape to dismiss it, and have also tried relaunching after moving the folder out and it's still frozen. It just loads up to the start game screen and freezes still.
@kyleefoust123 I unmarked the post as the solution.
Try editing Options.ini, in Documents > Electronic Arts > The Sims 4, to tell the game not to download the SDX update. The setting is cdsautomaticupdates , and it should be right at the top of the file.
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