Re: Sims 4 greyed out on Origin

After the latest large patch for Sims 4, I went into Options to check nothing had reverted to default and I find the Gameplay Option is greyed out.  Any idea why and how I can deal with this?

Edited to say sorry, I understand now that I need to be in live mode. Please ignore

@maggidesto Hey, just so I understand, was your issue resolved by going online?

If so, sorry for not checking that first, and thanks for the update.

It was resolved by going into the game and playing in live mode - from which I was able to access the Gameplay Option 😕mileylol:

Ah I think I get you now. Thanks again for the update.

But, how did you get into the game. Cause if the play button was greyed out dosen't that mean that you couldn't play?

@blossombcutie18 Hi,

If you interrupted the update process and now cannot select play, try the below: 

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please re-start Origin with administrator rights then just right click the game tile and choose uninstall. Next download and install the game once more and report back here.

You will not have to purchase the game again. Your codes are associated with your account so just make sure you do login in to the same one you had initially registered your Sims 4 with.

Hope that clarifies that, let me know how you get on.

Cheers,

Nils

but what do you do if it's a dlc that is faded gray? I had pre-ordered Get Together and it's grayed out and I can't use it. Nothing seems to work to fix it.

I've now got this issue!! only last played on August 15 and no problems then!! also a lot of my games have disappeared from "my games" tab in origin as i had sims 3 and 2 on it?!!

I really don't want to have to uninstall and reinstall as it takes forever and ill lose my current played games and content!!!! Help

@carebear25

Please try the steps that I've suggested in my previous post - this will not delete your game progress. You can also try the Repair Game option by right-clicking Sims 4 from within Origin.

@carebear25

Please try the steps that I've suggested in my previous post - this will not delete your game progress. You can also try the Repair Game option by right-clicking Sims 4 from within Origin.