Re: Sims 4 greyed out on Origin

Ah I think I get you now. Thanks again for the update.

But, how did you get into the game. Cause if the play button was greyed out dosen't that mean that you couldn't play?

@blossombcutie18 Hi,

If you interrupted the update process and now cannot select play, try the below: 

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please re-start Origin with administrator rights then just right click the game tile and choose uninstall. Next download and install the game once more and report back here.

You will not have to purchase the game again. Your codes are associated with your account so just make sure you do login in to the same one you had initially registered your Sims 4 with.

Hope that clarifies that, let me know how you get on.

Cheers,

Nils

I've now got this issue!! only last played on August 15 and no problems then!! also a lot of my games have disappeared from "my games" tab in origin as i had sims 3 and 2 on it?!!

I really don't want to have to uninstall and reinstall as it takes forever and ill lose my current played games and content!!!! Help

@carebear25

Please try the steps that I've suggested in my previous post - this will not delete your game progress. You can also try the Repair Game option by right-clicking Sims 4 from within Origin.

@carebear25

Please try the steps that I've suggested in my previous post - this will not delete your game progress. You can also try the Repair Game option by right-clicking Sims 4 from within Origin.