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4 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi, 

    Any help? Is still having the same issue

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @asafs7,

    Thanks for the dxdiag. I can see your system is not completely updated. Indeed, you have Windows 7 installed but not a very important update for it: Service Pack 1. Please, go to Windows Update and install all the available updates.

    After doing that, you will need to install drivers for your graphics card: NVIDIA GeForce 920M. You can download the most recent drivers available from NVIDIA's website here. Just double click on the file you downloaded to install them 😉

    Finally, try to open your game again. Does it work now? 

    -Mai

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @EA_Mai

    I updated the graphic card. The game still not working.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @asafs7,

    Were you able to update Windows as well? It's important for Origin and the game to work properly 🙂

    -Mai

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