Forum Discussion

crinrict's avatar
crinrict
Hero+
11 years ago

Re: Sims 4 holiday celebration pack not working

Contact a game advisor so they can check on your enttitlements

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

1 Reply

  • EuphorialQueen's avatar
    EuphorialQueen
    Hero (Retired)
    11 years ago

    There was a two hour wait on the Live Chat (go figure) 😕mileywink: Happy Holidays!

    I tried one last thing after going thru the troubleshooting list.

    Open Origin

    Hover over Sims 4

    Click on the 'i' More Info icon.

    Locate Holiday Celebration Pack to vetrify it shows as installed

    Right click on that pack fpr options to Check for Updates or Repair

    The Repair restored the missing items

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,973 PostsLatest Activity: 17 minutes ago