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Anonymous's avatar
Anonymous
7 years ago
Approved

Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hi Sally Bear and thank you VERY much for the dialogue.  My 12 year old started this thread and then i jumped in as a former IT guy in a different life.  Like you, my instinct was the OS so i tried the Service Pack updates on Windows 7 ultimate, after i completely removed and reinstalled origin and Sim.  the only account on this PC is administrator so the permissions error must be embedded somewhere in the code as it interfaces with the OS?  Anyhow, this ridiculous error has gotten my attention and i intend to try a few more things because as you noted, ts4 is not running in task manager, until we attempt to start the SIM 4 and the accompanying error message.  

Q:  If it is a permission error, why did it crop up after 2 months?  Maybe as additional items are downloaded?  

just had a thought, try fresh re install without add ons to test this theory

JTS

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  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Thank you it is a good idea, but the solution presented is for Windows 10 and we are running windows 7.  I know it is NTFS file system on Windows 7 but not sure if same permissions issue might be occurring and where does windows 7 put the Electronic Arts\documents subdirectyory

  • sillybear101's avatar
    sillybear101
    7 years ago

    Hi, 

    that is some lucky 12 yr old, and they are going to need your help, I note your question, it must be embedded somewhere, and clearly makes no sense, I  tried a clean install when it all began

    . I like you, started looking into this for my kids as well, but alas i dont have an I.T background.

    I think this is an oversight on EA's part, its a permissions error, but not in a way that there is a straight forward work around. I initially tried every suggested tactic by peeps on here, and while following EA's support staff, which were a waste of time, if they cant find a quick fix, they just disconnect.

    Good luck in finding the solution, It will take someone with your skills to find it.

    meanwhile, the rest of us running windows 7 having this so called permission error, have had to use a different machine.

    I would be most interested in your progress, as would hundreds of other players who gave up long ago, but love sims.

    thanks , all the best, 

    keep us updated.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved
    Hi again, long time ago in a galaxy far far away i was an it guy! Thinking that the add ons she downloaded are what is causing this problem because she played the game happily for about a month, ever accruing new accouterments. JTS

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