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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Sims 4 keeps crashing at a certain point and I think it's due to reshade

@yujingscool  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If you get another crash, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

And yes, uninstalling and reinstalling Sims 4 should have removed any Reshade-related files.

2 Replies

  • yujingscool's avatar
    yujingscool
    3 years ago

    Ok, I did the steps you asked before and Sims worked well so I started 50/50ing my CC until I found which CC was causing it. But now I have another problem where when I switch into Sims 4 it has a white screen before loading in which kind of bugs me since it doesn't let me do picture-in-picture anymore.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @yujingscool  Does the white screen happen with no custom content present?  Please test again and see if you can identify the cc that's causing this.  If it's not cc-related, does it happen in both fullscreen and windowed mode?

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