Re: Sims 4 live mode wont work

Okay, then let's try resetting the game (no need to reinstall just yet)

Resetting your files to factory settings.

• Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
• Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
• Start the game, make a new save, and see if the error is gone. 
  (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
  
  
  • If yes, continue
  • If no, post a reply telling us the error is still there
• Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
  • Options.ini - your game settings
  • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
  • Screenshots
  • Custom music - if you have any
  • Tray - your library objects; like lots, rooms and sims
  • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂

@alexhardyy01

Also, were you having some kinds of event or club gathering going on? :O

@alexhardyy01

When you did the reset, did you see this problem with a new save too?
Start the game, start a new save, create a sim or click on a random household, can you see inside the house?

We're trying this to locate the source of the problem, to see it it is the game, the save, the household/lot etc.

If a new save works fine; what if you enter your old save and load another lot/household? does that work?

@alexhardyy01

Old saves do the game thing?  I don't understand haha.. What about a new save with a new family, did that work or not?

Start you game, click New Game in the startup screen. Do you have the same issue? Also could you post a screenshot of how it looks? :O