When I load my game my world appears and I can build but when I go on live mode I cant go inside my house, go up or down floors in my house, put walls up or down. If I zoom in on my house and get ins...
Are you using any mods or cc in your game? Try to remove them and see if the game works better. For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.
Also, in the same folder, delete the lockalthumbnail.package (will not remove anything from your game, just a cache file)
If you do not have mods, try repairing your game. If you do have mods, repair it anyway, but make sure to do it when you've removed the mods.
Open your Origin client and go to My Game Library, right-click The Sims 4 and choose Repair.
Anonymous
8 years ago
Hi, I don’t have any mods and I have repaired it and nothing has changed ?
Okay, then let's try resetting the game (no need to reinstall just yet)
Resetting your files to factory settings.
Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
Start the game, make a new save, and see if the error is gone. (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)
If yes, continue
If no, post a reply telling us the error is still there
Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
Options.ini - your game settings
Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
Screenshots
Custom music - if you have any
Tray - your library objects; like lots, rooms and sims
Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!