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Re: Sims 4 Loading Screen Freezes! Halp Plz! :(

@FrozTurtle  You're correct, OneDrive offers a limited amount of storage for free, after which you'd have to pay for more, and you've likely run out of that.  There's no reason that OneDrive needs to sync your Sims 4 data though.

Please first make sure that you have a copy of the Sims 4 user folder, the one normally in Documents\Electronic Arts, stored somewhere else.  Ideally it would be on an external drive or USB stick, but if you don't have one handy, leaving it on your desktop is fine for now.

Next, disable OneDrive's automatic syncing of Documents.  You don't need to disable OneDrive entirely, although you can if you want to.  The point is to block it from syncing your Sims 4 files all on its own.

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

This will likely remove the copy of the Sims 4 folder in Documents\Electronic Arts, leaving just the copy in OneDrive.  But you can either download that folder manually, or put the spare copy back.  Once you're done, you can delete whatever you don't need to keep in OneDrive.  You may have a number of copies of various Sims 4 files; you can delete just the older ones or everything, but if you delete everything, make absolutely sure you have a current copy of the folder on your hard drive or on an external drive.

Once OneDrive is no longer interfering, try to load your save again.  If you still get an infinite loading screen, quit, restart your computer, and try to load a different save, a new one if you don't already have multiple saves, just to make sure the game itself is working.

2 Replies

  • FrozTurtle's avatar
    FrozTurtle
    5 years ago

    Hi there! Thank you for responding to me.

    I did what you suggested though, and it still freezes on the loading screen. I tried restarting my computer after deleting everything from onedrive and putting them back on my computer. It seems to have put all my files back in onedrive, as if I never deleted them. My friend who's better at computers then I am suggested that it might be defaulting to onedrive? I currently only have one save game. Is my save corrupted? Did I put the game back in the wrong place?

    I'm not sure what to do anymore, and I don't want to lose the save I made so much progress on. But at this point it looks like I might. Do you have any suggestions?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @FrozTurtle  Please first make a backup copy of your save.  Ideally, it would be on an external hard drive or USB stick, but you can also upload it to a free filehosting service: for example, if you have a Gmail account, you also have free Google Drive storage.  Point is, if this troubleshooting somehow removes your save, you can restore the backup instead of losing it entirely.

    Please make another copy of your save, this time somewhere convenient like your desktop, and then disable OneDrive entirely, which you can do by unlinking:

    https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

    If you get an error that you can't disable OneDrive, let me know exactly what the error says.  Otherwise, launch the game, start a new save, play in live mode for a few minutes, and try to save your progress.  If it works, great, you can delete the new save file and put your existing one back.  If not, please let me know what error you see.