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holger1405's avatar
holger1405
Hero+
6 years ago

Re: Sims 4 no longer runs with Nvidia graphics card (but will on a guest account)

@justjenny_2000 

I moved your thread to the Sims 4 board.

Did you tried this?

  • Open the NVIDIA Control Panel > 3D Settings > Manage 3D Settings.
  • Go to the ab "Program Settings" Tab > Search for "TS4" in the first drop down menu.
  • Go to: "Select the preferred graphics processor for this program" > Select the NVIDIA GPU > Apply.

If that don't works create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

4 Replies

  • justjenny_2000's avatar
    justjenny_2000
    6 years ago

    Thank you for your reply.
    I did try this step by adding the program to the Nvidia control panel already. 

    I have windows 10, so here is my DxDiag file attached. 

  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @justjenny_2000 

    Sorry for the late reply.

    Try to run Origin as an administrator. (Right click the Origin shortcut > Run as an administrator.)

    If that don't helps:

    • Create a new Windows user account (Administrator). Don't use any spacial characters in the username.
    • Restart > Log on to the new account > Test.
    • If the game works > restart > Log in to your normal account > Test.
  • justjenny_2000's avatar
    justjenny_2000
    6 years ago

    That's okay

    The Origin solution doesn't help:

    I have already attempted the solution with the new account - stated in my original post. 
    The game works perfectly on another account, be it administrator or not, it just no longer runs on mine. 

  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @justjenny_2000 

    justjenny_2000  schrieb:

    I have already attempted the solution with the new account - stated in my original post. 
    The game works perfectly on another account, be it administrator or not, it just no longer runs on mine. 

    Yes, I saw it, the point is to create a new administrator user account now.

    That will force Windows to replace certain system files that might be the culprit and can, if you are lucky, lead to the game working on that old account as well.

    If the game only works on the new user account, you could simply copy your date over to the new one and continue there.

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