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Re: Sims 4 not launching but EA app thinks it launched

@Bandit13cody As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether the EA App is loading normally, for example whether it has separate lists for installed and not installed games in your library.

2 Replies

Bandit13cody
2 years ago
@puzzlezaddict Okay, I’ve moved my sims 4 folder out of the documents and yes it did load. But how would I get it to work back to where I can play the game with all of my saved sims, packs, and custom content?
puzzlezaddict
Hero+
2 years ago
@Bandit13cody You can start adding your existing content to the new Sims 4 folder in batches, testing as you go. Deal with your custom content and mods first, and if the game stops working, split the last batch you added and retest until you've found the cuprit. Saves and Tray files (saved households and builds) are typically not a problem, but be sure to test those too. Other than that, you may want to save the files in Screenshots and Recorded Videos, but that's it; the rest is expendable.

Your installed DLC is stored separately, or at least they should be. If you're seeing any expansions, game packs, stuff packs, or kits not load in-game, please let me know what.