Re: Sims 4 not opening

@gennifer99

Okay, so the problem is not really that you cannot open the game, but that you cannot download it?
Or what does it say if you click the game in the library, does the orange button say download?

Do you get an error message or error code of some kind? Please post the message by writing it down, or take a screenshot of it and post it in an answer.

This is what you could do without me knowing what your problem is really 🙂

Try clearing Origin's cache.
Make sure to white-list Origin in your security programs, then Run Origin as administrator.

In the upper left corner of the client, choose Origin > Application Settings > Diagnostics, then turn on safe mode downloading, and try again.