Re: Sims 4 "Not Responding"

Its loading after removing CC, thank you. I should have though of that. Is there a way to test which CC is safe?

Move little parts back at a time and test.  Trial and error is about the only way.

Or you could go download CC on the mod websites that specifically say work with the latest update.  Start over basically.

how do I Run Origin as Admin?

did not work

Here is a app that see which cc is messing up your game: Mod conflict detector <Removed links. Please only name third party downloads and mods. No linking allowed at AHQ>

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Hope this helped 

it worked thanks soo much ❤️

I've done all of this. It's all fine until I'm in the house of my family I push play and it forces me out of the game. 

Hi @ItsKars

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Thank you thank you thank you thank you 

i've download it. how do i use it?

@LuzmiaSagal  Are you talking about the dxdiag file? There should be a file on your desktop, just use the paper clip below the text input box to attach the file to the post.

Thank you so much

What is the link?

@fdzsv

Which link? Please explain your problem if you need help 🙂

what was your broken file? can you name it because it may help me detect what file is corrupting my game. Thanks! 🙂

I've tried removing my CC and I've repaired the game several time, but when I go to play the game its shows the sims/maxis loading screen but then it just plays the music with a white blank screen, I dont know what to do please help?...

Hi @tazzy_boi13 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.