Re: Sims 4 Packs Labeled as Unowned

@Cece568  You'll need to contact EA customer support for help with this issue.  Take screenshots of a couple of the confirmatino emails, with your address showing as well as the order number, and upload those when you submit the help request.

I would strongly suggest using the live chat option rather than email.  If you don't see it, choose a slightly different category of issue.  Or use the site without signing in first, and see whether you can find a "continue without login" option.  That should offer you a live chat.