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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Sims 4 stuck on preparing when downloading

Hi there @Jeshica,

It sounds like there may be some issues with your game entitlements on your account that the live support team will need to look into with you- here on the forums we wouldn't have access to your account to investigate into this further with you. 

Please get in touch with live support by submitting a help request on the site here- if you run into any issues contacting the team there, you can let me know! 

4 Replies

  • Jeshica's avatar
    Jeshica
    2 years ago

    Thanks, I have already opened a case about it on the 14th and I am waiting on a response

  • Jeshica's avatar
    Jeshica
    2 years ago

    They marked my case as fixed even though I am still having the same issue

    e593dd91-3f55-4961-855e-fd03c8bd3ff1

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Jeshica 

    Are you contacting in through email? Please try opening a live chat case on this issue instead- if you don't see a live chat option on the help site, try changing the country at the top right corner of the site to UK or US, and try changing the topic/issue options until you see a live chat option. 

  • alylyn123's avatar
    alylyn123
    2 years ago

    I am having the same problem with the university pack. I emailed EA twice and no email back and they marked it as "fixed" This is the WORST company ever!! I'm VERY upset they do not care about helping us!!!

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