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Jeshica's avatar
Jeshica
2 years ago
Solved

Sims 4 stuck on preparing when downloading

Hello,  I had the Sims 4 downloaded on my laptop but when I installed an update it got stuck on preparing. So I uninstalled my sims game and tried to reinstall it. Now I can't get it back on as it j...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @Jeshica,

    It sounds like there may be some issues with your game entitlements on your account that the live support team will need to look into with you- here on the forums we wouldn't have access to your account to investigate into this further with you. 

    Please get in touch with live support by submitting a help request on the site here- if you run into any issues contacting the team there, you can let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@Jeshica 

Are you contacting in through email? Please try opening a live chat case on this issue instead- if you don't see a live chat option on the help site, try changing the country at the top right corner of the site to UK or US, and try changing the topic/issue options until you see a live chat option. 

alylyn123's avatar
alylyn123
2 years ago

I am having the same problem with the university pack. I emailed EA twice and no email back and they marked it as "fixed" This is the WORST company ever!! I'm VERY upset they do not care about helping us!!!

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