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Anonymous's avatar
Anonymous
9 years ago
Approved

Re: SIMS 4 This Code Has Already been Used

     When I try to reinstall the game it is asking me for the activation code again before it will even install the game. Do you have any solutions for this. When I use the code it says it has already been used. Which it has by me. I purchased the game new from amazon and i have played it for hours. It stoped working after I moved to a new house. I don't understand what is going on being that i never deleted it prior to this. I did delete the game and attempted to reinstall it although when i do this it just takes me to a screen and asks me to enter the code.

Thank you for your time

Anthony

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  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Does the game still show up on your Origin client in myGames ?

    If not, try the following things (test if it's there after every step)

    • Log out and back in and make sure you use your email address and not your username to login.
    • Restart Origin
    • Reinstall Origin
    • Restart your router
    • Contact a game advisor (see below)

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

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