Forum Discussion

Re: Sims 4 Wanting Me To Switch To Legacy Edition

First off, thank you for your reply! Second, sorry I didn't get back with you sooner. I had some errands to run.

So I tried clearing the cache for Origin to repair the game first. I followed the steps and that didn't work. So I went ahead and did a Hard Uninstall for the Client since I trust myself enough with computers. (!NOTE FOR OTHERS! Please do not do a Hard Uninstall if you don't know much about computers. It can't completely ruin your computer if you mess up! I only did it because I have done hard uninstalls before. I just don't want someone to ruin their PC ^-^) I followed EA's steps for the Hard Uninstall, and then I opened up origin again after installing the client. It then told me I had an update for the Sims 4. When it tried to update the game, I got the Game Update Error. It states 'There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update.' So I did what it said and restarted the computer, resumed the update, and got the error again. Restarted the computer again just to be safe, and still nothing.

If you have any further help, please let me know. If not I will just uninstall Origin through the Control Panel along with the Sims, and Reinstall them again. Once again, thanks for the help 🙂

4 Replies

puzzlezaddict
Hero+
5 years ago
@RiaRose1026 What antivirus program, if any, do you use? A number of players are reporting issues with Avast today, although the associated symptoms are a bit different. Still, it may help to either disable it temporarily (just long enough to update) or set an exception for Origin.exe, as well as TS4_x64.exe when it's installed again.

If you still get the error, I'd love to see a screenshot of it, so I and others know what to look for.
RiaRose1026
5 years ago
@puzzlezaddict I use AVG Free Antivirus. I did what you suggested and had AVG make an exception, and it still wouldn't let me update or repair the game. I added the Error Message I keep getting below. Would also like to note that the TS4_x64.exe is still missing, so I couldn't set an exception for the game.
puzzlezaddict
Hero+
5 years ago
@RiaRose1026 Just to double-check, if you restart your computer and don't open anything except for Origin, you still get the same error? Could you screenshot the contents of the Bin folder where TS4_x64 should be? I'm wondering whether there are any other files missing.

Within Origin, do you have the option to switch back and forth between the standard (64-bit) and Legacy Edition (32-bit) versions of the game?

Please try disabling AVG entirely, at least for now, and just using Windows Defender. Once Sims 4 is working again, you can reenable AVG; as long as you don't download anything aside from the game files while it's off, you shouldn't have any issues.

If this doesn't help, try repairing the game in a new admin user account, still with AVG disabled.
RiaRose1026
5 years ago
@puzzlezaddict I turned off the AVG temporarily and it worked! It updated just fine and now I can play! Thank you so much for your help, and sorry once again for my delayed response. Also I will add a screenshot of what the sims bin folder looked like before it was fixed. That way people know what to look for if they are having the same problem 🙂 Again thank you so much for the help!