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RiaRose1026's avatar
RiaRose1026
5 years ago
Solved

Sims 4 Wanting Me To Switch To Legacy Edition

Hello,    So I went to get on my sims, and it wanted me to switch to Legacy Edition (Error Code: 5de4b8a3:29f00e76:00000000:00000000) Now I just got a new computer and was able to play it just fine,...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @RiaRose1026  Just to double-check, if you restart your computer and don't open anything except for Origin, you still get the same error?  Could you screenshot the contents of the Bin folder where TS4_x64 should be?  I'm wondering whether there are any other files missing.

    Within Origin, do you have the option to switch back and forth between the standard (64-bit) and Legacy Edition (32-bit) versions of the game?

    Please try disabling AVG entirely, at least for now, and just using Windows Defender.  Once Sims 4 is working again, you can reenable AVG; as long as you don't download anything aside from the game files while it's off, you shouldn't have any issues.

    If this doesn't help, try repairing the game in a new admin user account, still with AVG disabled.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@RiaRose1026  You're saying TS4_x64.exe is missing?  That would absolutely explain the error you're seeing all by itself.  And the repair should fix it, that is if it actually goes through.

Since the repair is failing, try clearing Origin's cache and restarting your computer before repairing again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that's not enough, you can try uninstalling Origin "the hard way" and reinstalling, which shouldn't affect your installed games.

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

RiaRose1026's avatar
RiaRose1026
5 years ago

@puzzlezaddict Hi,

   First off, thank you for your reply! Second, sorry I didn't get back with you sooner. I had some errands to run.

   So I tried clearing the cache for Origin to repair the game first. I followed the steps and that didn't work. So I went ahead and did a Hard Uninstall for the Client since I trust myself enough with computers. (!NOTE FOR OTHERS! Please do not do a Hard Uninstall if you don't know much about computers. It can't completely ruin your computer if you mess up! I only did it because I have done hard uninstalls before. I just don't want someone to ruin their PC ^-^) I followed EA's steps for the Hard Uninstall, and then I opened up origin again after installing the client. It then told me I had an update for the Sims 4. When it tried to update the game, I got the Game Update Error. It states 'There was a problem while updating your game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update.' So I did what it said and restarted the computer, resumed the update, and got the error again. Restarted the computer again just to be safe, and still nothing.

   If you have any further help, please let me know. If not I will just uninstall Origin through the Control Panel along with the Sims, and Reinstall them again. Once again, thanks for the help 🙂

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @RiaRose1026  What antivirus program, if any, do you use?  A number of players are reporting issues with Avast today, although the associated symptoms are a bit different. Still, it may help to either disable it temporarily (just long enough to update) or set an exception for Origin.exe, as well as TS4_x64.exe when it's installed again.

    If you still get the error, I'd love to see a screenshot of it, so I and others know what to look for.

    • RiaRose1026's avatar
      RiaRose1026
      5 years ago

      @puzzlezaddict I use AVG Free Antivirus. I did what you suggested and had AVG make an exception, and it still wouldn't let me update or repair the game. I added the Error Message I keep getting below. Would also like to note that the TS4_x64.exe is still missing, so I couldn't set an exception for the game.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @RiaRose1026  Just to double-check, if you restart your computer and don't open anything except for Origin, you still get the same error?  Could you screenshot the contents of the Bin folder where TS4_x64 should be?  I'm wondering whether there are any other files missing.

        Within Origin, do you have the option to switch back and forth between the standard (64-bit) and Legacy Edition (32-bit) versions of the game?

        Please try disabling AVG entirely, at least for now, and just using Windows Defender.  Once Sims 4 is working again, you can reenable AVG; as long as you don't download anything aside from the game files while it's off, you shouldn't have any issues.

        If this doesn't help, try repairing the game in a new admin user account, still with AVG disabled.

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