Re: Sims 4 will not launch in the app
@Pyquephrill If you use a third-party antivirus, please disable it, temporarily of course. Either way, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game: open your App game library, click Sims 4, and select Manage > Repair.
If that doesn't help, please do a clean uninstall and reinstall of Sims 4:
- If you have saves or other content you'd like to preserve, put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.
If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tested Sims 4 at least once. As long as you're not doing anything else at the same time, your computer should be safe. If this helps, you can set exceptions for TS4_x64.exe and EADesktop.exe.
