Re: Sims 4 will not start up EA app keeps refreshing

@kayybabayy  Have you installed the game through Steam or through the EA App?  If you installed through Steam, you also need to launch through Steam, and also, any packs you own in Steam will only be accessible if you've installed through Steam.

Regardless of your setup, try forcing the EA App to update.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and launch the EAUpdater.exe.

If you try to launch Sims 4 through Steam and it doesn't work, please restart your computer, then open both Steam and the EA App as an admin: right-click each desktop shortcut and select "Run as administrator."  Only try to open Sims 4 when both apps have completely loaded.