@miachansapphire and @ZelinskyForever Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
And restart your computer.
@miachansapphire and @ZelinskyForever Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
And restart your computer.
I just deleted everything completely so now I'm downloading again.hope this will help.Ill be back after I try to play again.And thank you for advise
Hey, I tried what you suggested, I followed the link that you posted and it suggested using app recovery to clear the cache but I can't even open the app recovery. 💔
NVM!! I just opened the uninstall wizard for the EA APP and it gave me the option to repair it, which worked!❤️
@Snowbird1128 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If the game still won't open, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
