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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Sims 4 won't download on EA app

@andy40953  Please uninstall the EA App with Revo Uninstaller (the free version is fine).  While there, make sure Sims 4 doesn't show as installed; if it does, remove that too.  If you have saves you want to preserve, go into Documents > Electronic Arts and rename the Sims 4 folder to something that doesn't include "Sims 4" so Revo doesn't remove that folder too.

Restart your computer, download a fresh copy of the EA App installer, and run it.  Create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  Try to install Sims 4 into that folder.

If you still can't install, please let me know which drive you're using, if your computer has more than one.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

5 Replies

  • andy40953's avatar
    andy40953
    2 years ago
    @puzzlezaddict Hi. I’ve done all of this and now it isn’t even attempting to download. Before there was a few seconds of preparing but now it’s an immediate no.

    I tried to do the dxdiag thing but it didn’t give me the option to run anything so not sure I changed anything there.

    I’m not very technical so I’m not sure what you mean about which drive etc in your message.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @andy40953  Let's start with a dxdiag.  Hit Windows key-R, enter "dxdiag" without quotes in the run box in the lower-left corner of the screen, and wait for the scan to finish.  Click "Save all information," save the file to your desktop, and attach it to a reply in this thread.  Make sure to click Reply, not Quick Reply, so you have the option to attach files.

    For the drives, please just let me know the file path where you're trying to install Sims 4.  When you click the Install button, you should get a pop-up that lets you choose the language and the location of the install, for example the default is C:\Program Files\Games.  C is the drive letter; each drive your computer recognizes has its own.  If there's only one drive, my question about which drive you'd be using is irrelevant, but it does matter if you're installing on an external drive or USB stick or SD card.  It might matter if you're installing on a secondary internal drive too, even though it shouldn't.

  • andy40953's avatar
    andy40953
    2 years ago

    I've attached the dxdiag below. But wanted to let you know I'm installing the game on a USB stick. I used the same one on my old laptop and never had an issues. I've formatted the USB after google told me to but still the same issue.

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