Re: Sims 4 won't install

Hello,

I'm experiencing issues with launching "The Sims 4" through Steam and downloading it directly from the EA app. Despite having the game on my Steam account and the accounts being linked, the game fails to launch, indicating that I don't own it. Additionally, when attempting to download the game directly through the EA app, I encounter a download error.

Steps I've Tried:

• Reinstalling the EA app.
• Checking firewall and VPN settings.
• Restarting my computer.
• Disabling VPN.
• Clearing EA app cache.
• Killing the EABackgroundService in Task Manager.

Unfortunately, none of these solutions have resolved the issue. EA’s customer support options are limited, and I haven’t been able to submit a ticket for personalized assistance.

I'm reaching out to the community for any additional insights or solutions. Any help or advice would be greatly appreciated.

Thank you!