Re: Sims 4 won't open

Good morning @Save_Bandit71 ;

If the game's not opening, or if you're getting messages about the game being damaged/incomplete, it's possible that there could be an additional instance of The Sims 4 running in the background. Normally a reboot of the computer will clear a stuck instance of the game from the task manager.

If you're still running into the issue even after a reboot, do the following:

- Right-click an empty space on your Task Bar on the bottom of the screen, select Task Manager. (If the Task Manager shows up small, select "More Details" to expand it.)

- Select "Details."
- Look for a running Sims program in this list. (Example: TS4.exe) If you see it, right-click it and End Process.

- Attempt to run Sims 4 again, see if the game loads.

Let me know the results thereafter.

Kind Regards,

- B