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@Laurnarose  The Sims 4 files in Origin Games are left over from when Origin was the launcher and that was the default install location.  But the Delta folder contains patch data, not the data for actual packs, so if the only pack folders are in Delta, those packs aren't installed.

The files in the Steam folder may be from a current or previous Steam install, but here again, Delta only holds patch data.  Program Files\EA Games is the EA App's default install location, but it should recognize a game installed in Origin Games as well.  The EA Desktop folder contains data for the EA App itself.

Since you seem to have at least a bit of a mess on your hands, I'd suggest uninstalling Sims 4 with Revo Uninstaller (the free version is fine).  Revo will find all copies of the game and remove them, allowing you to start fresh with exactly one installed copy.  More detailed instructions are here:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

Whether you need those instructions or not, please make sure to rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4," so Revo doesn't flag it for deletion.  This folder contains your saves and other user data.

As for where the game should be installed, that depends on whether you're installing through Steam or the EA App.  If you'll use the App, the files can be in the default location or in whatever other folder you want; you could create a new folder if you prefer.  Just don't install into Documents.

If you're installing through Steam, I would first uninstall Steam and reinstall it to somewhere that isn't Downloads, that is unless you have other Steam games installed.  (In that case, uninstalling Steam would remove those other games too.)  It would be best to install to Program Files (x86) or a dedicated folder you create for this purpose.  Sims 4 will install here:

[install location]\Steam\steamapps\common

If you don't want to uninstall Steam, you can create a new Steam library and install Sims 4 there instead:

https://help.steampowered.com/en/faqs/view/4BD4-4528-6B2E-8327

2 Replies

  • Laurnarose's avatar
    Laurnarose
    New Scout
    2 years ago

    Dear puzzlezaddict.   Thank you so much for your response this morning. It has really helped me out.

    I unistalled Steam, I unistalled EA app both with Revo and I removed the old origin files.  I had to sign in to the New EA App with my administrator computer account that I made  only for EA app.(had to do that months ago too)  and I reinstalled EA app and downloaded nearly all the Sims game pack folders. they wanted to go to Program Files\ EA Games\ the sims 4\.   I have played some test games so far, and they seem to be working well.

    One EP13 pack Growing Together came from Steam, And it says I have to sign into steam to get that. and like before it wants to download the steam app to Users\ my name\ downloads\ steam\ steamapps\common.

    Should I let it do that? Do I even need Steam to play the game and not download the steam app? Should I find a way to move the steam app to Program files.  Will EP13 load into the EA games folder with all the others, or do I need to move it there afterwards?

    I just don't want to mess this up again.

    Thank you so much.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Laurnarose  When you're installing Steam itself, you should be able to choose the install location.  Choose either C:\Program Files (x86) or a new folder that you make for this purpose.  It should NOT be in Downloads.  If you've already installed Steam into Downloads, remove it again and install it elsewhere.

    You'll then need to uninstall the EA App version of Sims 4 and reinstall the game through Steam.  This will also install Growing Together.  Once you've done that, sign into the EA App and install the packs you own there, but NOT a second copy of the base game.  You can download the packs through My game library > Sims 4 > Manage > Manage add-ons.