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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Sims4 won't launch in EA app

@ajagio  This is a common issue with the EA App at the moment.  It's usually easier to just keep using Origin.  If you've uninstalled it, or the EA App uninstalled it automatically, you can download the installer from the link in this thread:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

If you'd like to troubleshoot the EA App issue, try clearing its cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please let me know whether you own any other EA games, and if so, whether they launch normally or also give you an error.

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  • jazzy111713's avatar
    jazzy111713
    3 years ago

    UGGHHH i am still having this issue ive tried searching that TS4_x64 and nothing. HELP!!!!!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @jazzy111713  Disable your antivirus, repair the game in the EA App, and look again for TS4_x64.  If it's back, you can reenable your antivirus and set the necessary exceptions.

  • mollymoon15's avatar
    mollymoon15
    3 years ago

    I can't see anywhere to repair the game in the EA app, it doesn't allow me to right click and no other options appear other than 'play' or 'manage add-ons'

  • xjr2soljgztu's avatar
    xjr2soljgztu
    2 years ago

    Hi, thanks for the input, clearing the cache worked, game loaded straight away.

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