@ErimPlayz Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also post a screenshot of your in-game graphics settings. Open the settings, put the game into windowed mode, and use Windows key-shift-S to take a screenshot.
Hello @puzzlezaddict ,
Thank you so much for your reply, I attached both of the files that you requested.
Looking forward to hearing from you soon, have a good rest of your day!
Erim
@ErimPlayz There's nothing obvious in your dxdiag, in fact there are a suspiciously low number of errors. Did you recently factory-reset your laptop, or do a clean install of Windows? That would explain the lack of errors.
Additionally, does this problem happen if you use the laptop's internal display rather than the external monitor? Please test and let me know either way.
