We shouldn't have to reprogram our computer to get a game working! I'm having the exact same problems, and EA isn't doing a thing about it at all! They do not care now that they have our money. I cannot play this game at all, and they won't give me a refund. I will never ever buy or play another EA game ever again!
Well, I do believe that with time and modder resources this game will be very good in it's final stages by which point the product will sell for half the price and one can pick and choose. I would buy all expansions that are content filled and add to the game (subjecticely speaking). However, you are also right that we should not have to reprogram out computers. The steps and level of documentation I have provided are beyond what any customer (what about those who are less savvy?) should have to do.
In my mind it's completely senseless. The game worked wondefully at launch, I percieved no need for a patch. Yet, come the 9th my game is broken down to 10 minute stretches. It strikes me as odd that they are not offering roll back options...I'm now thinking crack your legal game - install again from another source. You paid for this already mind you... Since EA is taking sweet their sweet time I am seeking alternative methods to play the game I paid for, and a rollback sounds mighty fine. I can firewall Origin and Sims to death and launch the game (launch software version). It's funny how quickly they roll out a patch that breaks a game, but can't roll back or release a hot fix when tons of people suddenly have issue because of the first patch...
Well, I didn't mention any programming, just a few tests to make sure your hardware is properly working and updated and a test to see if this crash is related to interfering background programs/services so I can send it along to EA who can send it along to Maxis (if we find out what interfer they can reproduce it an fix the error quickly).
And Yes, I don't work for EA, this is a community based forum after all, and yes I agree that games, PC's and other software ideally should work together in all the, going towards infinity, ways to combine them but sadly they don't, so please, while I know it's nice to vent ones anger, please just mention if my suggestion works or not, I have no power over EA, MAXIS and the way they do things 🙂 If you want to went, you should probably do it in the general discussions part of the official Sims 4 forum:
I don't mean to come off as vulgar or ungrateful. Thank you for taking your time to reply in the first place. I just ask you understand I've thoroughly documented what I've done and I've done a lot. I am also certain of my hardwares stability.
However, your answer was at least helpful in that did mention firmwares for SSD's and you also ask for specific vendors. Thank you for trying to at least point me in the right direction.
Btw sims have any techsupport site?
Same here!
Ah, what I called clean boot you called diagnostic startup, sorry I didn't catch that .
Now, the last thing I can think of before I go to bed is to check the underlying software foundation that has access to the memory of the game.
The 3 things I'm thinking about is:
@Carbonic wrote:Ah, what I called clean boot you called diagnostic startup, sorry I didn't catch that .
Now, the last thing I can think of before I go to bed is to check the underlying software foundation that has access to the memory of the game.
The 3 things I'm thinking about is:
- vc found in The Sims 4\__Installer\vc\vc2013\redist
- vp6 found in The Sims 4\__Installer\vp6
- and reinstalling DirectX from http://www.microsoft.com/en-us/download/details.aspx?id=35 (I know this is more stupid + silly than the two above and should be unnecessary but sometimes it just works, I don't know how patches and other gameinstallations does it but sometimes a tiny part of DirectX just needs to be reinstalled)
Now that's something I've not tried... re-installing Dx.
What would you suggest I do in the redist folders you mentioned above?
Running that link and the file from it tells me I am up to date.
VC should contain 2 .exe files, since The Sims 4 is a 32 bit exe file you should only need to install the x86 one, but installing the x64 on don't hurt.
vp6 should also have an .exe file in it to run.
@Carbonic wrote:VC should contain 2 .exe files, since The Sims 4 is a 32 bit exe file you should only need to install the x86 one, but installing the x64 on don't hurt.
vp6 should also have an .exe file in it to run.
Done... I will post back if and when it crashes!
Still crashes. Even tried new game - crashes.
EA StaffTaking a look at your MSINFO report that you posted I noticed quite of errors directly involving your TS4.exe with where it is installed, you mentioned that you have uninstalled the game and reinstalled it more than a few times, by chance during any of those uninstallations did you go into the Registry and make sure that Sims 4 was completely wiped from your system? <http://answers.ea.com/t5/The-Sims-4/FAQ-Manually-uninstalling-The-Sims-4/td-p/3447927>
Faulting application path: A:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: f88f8f74-3a1b-11e4-a600-0002d5d036d7]
Faulting application path: A:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: A:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

Faulting application path: A:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: unknown

I've not gone and uprooted it, no. But I do have a particular setup I've my OS on C Drive SSD and I've my Sims on another internal drive, HDD. All installations are custom.
However, as much as I think it won't help I will try.
did you try installing the game on the default drive C ? just to see if it works and crash free
@Brandonr91 wrote:
Never going to happen or be solution. Ssd is 120 gig ,sufficient for OS and programs that I've already installed.
Noone said it should be the solution, it is however a usefull troubleshooting step that would allow us to seriously narrow down the problem.
It's impossible though. No room 🙂
@Carbonic wrote:
@Brandonr91 wrote:
Never going to happen or be solution. Ssd is 120 gig ,sufficient for OS and programs that I've already installed.Noone said it should be the solution, it is however a usefull troubleshooting step that would allow us to seriously narrow down the problem.
Wait, I will try.. I will try you help narrow this down. I'll just uninstall a game I don't play currently.
How do I force it to install to C drive without changing default installation directory? Or will I just have to suffer that for testing purposes?
Edit:
Got changed default origin install to C drive. Installing as we speak. Close to done. Now for the testing times!
Edit 2: Crashed
Must vent... Must vent...Gah!
EA it took you 2-5 days to patch multiple times after launch! It has since then taken you forever to rollback or patch your freaking patch. Get your **** together, and for the sake of all decency put on your bigboy pants and make a QUICK fix!
