Yes, the randomized Sims come from a fresh "save." I didn't actually play the game with those Sims. Also I don't know if pets are effected to this issue - I can't tell.
The last time I encountered this bug was awhile ago, but what I did to fix it was to just delete the save. However, when it happened a second time, I deleted the save it was effecting, but it didn't solve the issue. Now everytime I enter CaS, the visual distortion puts me off.
I've tried clearing my cache, repairing my game, and even uninstalling/reinstalling. I don't know what to do or how to fix it. Please help.
EDIT: I'm using my phone hence the different account.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Hi, I finally took the time to actually try and get this working... I completely ignored it due to spring break. Earlier today I tried resetting my game like you suggested, however, It didn't fix the issue I was having. This computer is only 4 years old, and it's starting to degrade in quality this past year. I'm not as much worried about the game now as I'm thinking I might need to buy a new PC. I guess we'll see how that goes..
Thank you for your time. Unless you have another suggestion, I don't think I'll need anymore help with this topic.
