Re: [STEPS UPDATED] Newly-purchased DLC not appearing

Hasn't this been under investigation for months, though? Going off past posts, it appears to look that way. In the meantime, do we go out of pocket for games we can't play until it's fixed? or do we get refunds? Has this issue been solved for anyone? It would be really helpful to get more information, so we all don't feel like we've been robbed and are being told to just accept it for an undisclosed period of time. Surely there's a way to remotely make the addons available to people who have proof of purchase. 

Here is my report ID 792d22ab-cbed-4ea0-b06a-7882b6728729 Im having the same issue as everyone else, i just wanna play my horse ranch pack ☹️

Here is proof I purchased this last night

[CM Edit: Personal info removed]

Thank you for your advise! When searching for the Sims4 Season extension in the search bar of the EA app, the "Jahreszeiten" extension is given in the search results, but there is no "download option" to select. I can only buy it again, what I will not do, because I have already got it.  

This still doesn't do anything

i just purchased horse ranch and its not showing up in my library either. it says i have to purchase it again ☹️ i checked my order history and it says completed, i received a confirmation email and everything. idk what to do 😞

I purchased the Horse Ranch DLC. Purchase History shows as "Complete". Sims 4 recognizes there is new content, and it needs to be downloaded. EA app says that I do not own the DLC. I've checked with my bank and the transaction went through.

Please fix, thank you. 🙂

EDIT: For some reason it works now... 😅

Also having the same issue. Have completed all the suggested fixes (restart, repair, etc.) and is not fixed. Order says Complete. I purchased Growing Together through the Sims 4 app and it does not reflect on the EA app. San Sequoia world shows up greyed out but does not have the lock icon. When I click on it, it opens a window that says 404 Page Not Found.
The EP13 folder shows up in my Program Files/.../The Sims 4/Delta folder. EA app still says "Purchase" on the Growing Together add-on page.

I purchased Horse Ranch expansion and was unable to download. I launched the game, clicked on the expansion in the game, then exited. When I launched the app again the game was available to download.

Pack High school yrs isnt showing up for download. 

730faa54-7bda-4bc7-a6bd-034024c97c39 

I encountered this exact problem just now. Has there been a solution or at least a work around for this? 

Already reported this through EA app: edcd1956-d659-4b48-8754-429281104e8b

Edit: items show as purchased in-game but not available to download still

Edit after almost an hour from first posting: The app finally let me download the games. This was incredibly stressful on what was supposed to be a relaxing time and easy purchase lol

Having the same issue

Will you ever try to fix this issue? You have the money from the purchases and folks are still waiting for their products. This is called robbery. This kind of service is ruining your reputation very rapidly and you will be losing customers. Is this your choice?

yup didnt work for me either

report id- c7bc1a3c-b1c2-4dfa-93a6-8c553302fcf9

Bought the sims 4 cats and dogs pack and even though it has been confirmed as being purchased it still says on my account that it still needs to be purchased. Ive tried the ea help and the email is no longer monitored everytime I've tried. Ive also tried multiple solutions given in the tread and nothing has worked.

@kmax51I have the same problem. Last night I bought Paranormal and Werewolves packs. I received a confirmation email and the payment went through, but they cannot be downloaded. However in-game the packs are showing up as owned. I also tried everything but nothing helped. I emailed them but no one has responded yet.

report id: 76c8ba33-a13d-4469-a7eb-217d4b571c24

Is EA even acknowledging this latest round of robbery?  I find this way of having to find answers completely frustrating as there are multiple threads with the same issue. Pretty sure its illegal to take someone's money and not give them what they paid for. I bought Horse Ranch over 12 hours ago, tried all the hoops with the EA app, still no download. 

Frustrating too because of the weekend, people had the time to enjoy the money they spent.  By the time they resolve this (if they do) most people won't even be able to play it.  This is theft.  You would think they would stop pushing their Black Friday sale too knowing people are unable to redeem their purchases or at least give a warning on the EA app. I wouldn't have wasted my time or hard earned money.

please someone help!

my report id:

77823d1c-2d96-43fa-ac70-a1e2e0c2010b

I have the same problem. My report ID is 8eda3169-b41f-4cbe-86dc-1fdc1262d89b. Please help.