Re: [STEPS UPDATED] Newly-purchased DLC not appearing
@zoe_scully escreveu:Hi, I seem to have encountered an error with redeeming a code for a Sims 4 expansion pack I purchased yesterday. When I entered the code, it took me the download page for the game but then ultimately, an error occurred and the EA app crashed. When I restarted the app, there was no evidence of any download. Hence, I tried to redeem the code again, but it said it has already been redeemed. I have found no trace of the download anywhere. I have restarted the EA app multiple times, signed myself in and out, and have also cleared the app cache. Nothing. However, when I started up the Sims 4, a pop-up came up that said the expansion pack was downloading in the background - but I can find no evidence of any download occurring other than this. When I am in the main menu, it says that I own the pack, and in the manage worlds section, the world for the expansion pack comes up as "World not installed. When this pack has finished downloading restart the Sims 4 to install it". Could I please get some help with this?
Hi @zoe_scully this has been happening with several of us, EA need to fix this asap because this is clearly a EA app problem. I contact them on sunday and the response only came today, and still isnt solved. I sugest you to contact them aswell.
