@aimzers84 Most of the crashes in your dxdiag are actually related to a component of the Dell Digital Delivery Service. It's impossible to say from the information listed whether this has anything to do with Sims 4 freezing: the entries aren't timestamped, and the dxdiag only lists the last ten errors. But you could try opening the Task Manager and killing any processes related to that particular service (or even anything with Dell in the name) before you play again. Also, if you see the word Nahimic, kill that process too.
Your laptop is definitely weak for Sims 4, but it should be able to run the game on lower settings. The fact that it suddenly can't makes it more likely that some other issue has surfaced, not that the game is suddenly too demanding. It's of course possible that your laptop broke in some way, but that's not as common.
If you get another freeze, please take your computer completely offline before launching the game again. You can put Origin in offline mode and then disable wifi and/or unplug the ethernet cable.
If that doesn't help either, look for related entries in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a chart of errors and updates with a column for each day; today is all the way on the right. For each entry going forward (starting now), please click View technical details, and check the timestamp (the times in the initial chart can be off by an hour or more). For any that correspond to a freeze, please copy the information in the technical details into a text document and attach it to a post. Some of the entries might mention Sims 4 or Origin, but even if they don't, I'd like to see what crashed at the same time as the freeze.
Or, if you're ready for a new computer, I can make some recommendations. I'd need to know your budget though, and in what currency. Dell computers aren't so much more expensive than others,at least not all the time, so you may be able to get a good laptop for Sims 4 for your money.
