Re: The game crashes after a few minutes of gameplay

I will try 

ok, I'm sending it to you, I hope it will show what causes it 

Hello

I have det same problem with my game. i have tried multiple things but I don't know much about how to fix a gaming problem. Please help me fix it so i can play sims again 🙂 

@Creamydelicious3  Your dxdiag lists the same kind of crashes that happen with XMP and CPU Turbo Boost enabled, so please disable both of them, if you haven't already, and let me know whether it helps.

Please also test with no mods or custom content present, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

@rutzou99  Your dxdiag doesn't list the same crashes, but the above advice is still valid given your hardware and the types of crashes you're seeing.  But before trying it, please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; start a new save and let me know how it runs.

If you get another crash, please try the advice given above.

Helle Again

Thank you so much for looking at it. 

I copied the folder with sims 4 to the desktop as a backup, then deleted it in documents folder. 

I have played the game for 2 hours without Any crashes. But i have startet completely over from scratch, but i don't really care abort the old stuff i had saved. 

Can you explain why this happend?

@rutzou99  When you copied and then deleted the Sims 4 user folder, you moved everything inside, including your saves, to a location where the game couldn't read the data.  That's part of the point of the test.  Your saves are still intact inside that folder, and you can copy them to the new Sims 4 folder that's spawned in Documents > Electronic Arts.

Please test at least one of your saves with no other content added to that new folder, at least at first.  Since you're copying rather than moving the save, you can experiment freely while knowing the original is intact in the other folder and unaffected by any missing mods or custom content, or anything else you do with the spare copy.

I did it the day before yesterday but I couldn't find the CPU Turbo Boots option, I only found the second one, which I did according to your recommendations, but unfortunately the game still crashes even after 15 minutes and when I turned off XMP, the computer had a problem with booting and a blue screen crashed, so I turned it on again. Yesterday I reinstalled the graphics driver because it could have been caused by this, I mean I did a complete clean installation of it. Yesterday the test went well because the game ran for an hour instead of the usual 30 minutes.If the game doesn't crash the next time I play it, I'll let you know 

Thank you for your patiens with me. 

Today I played for 2-3 hours before it crashed again. Completely froze everything but the time i the game and not even the cheat in game work, but i could save and close it proberly. 

i didn`t put in the old saves because i wanted to try and see what would happen. 

Now I have tried to run the DxDiag again, i can´t read it. 

You talk about doing somthing with closing down CPU and some other things, but I don't understand how to do it. is there a information form to do it? Or could you explain step by step?

@Creamydelicious3 and @rutzou99  I would suggest testing again after today's patch, the one that's releasing in about ten minutes.

Today the game is working perfect!

Thank you for your time and expertise 🙂 

Have a good time :D