Forum Discussion

BarbaraMdn's avatar
BarbaraMdn
3 years ago

Re: The Sims 4 game data is missing or damaged.

Hey                                                                          I wanted to play the sims 4, but whenever I tried running the game it came up with:                             Unable to...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@BarbaraMdn  Just to be clear, there's nothing in your Mods folder except the original, game-generated resource.cfg, and simply checking the box to enable mods in-game produces this error?  If that's not correct, please let me know.  And if you modified the resource.cfg, or downloaded a different one, please trash the current Mods folder and let the game generate a new one.

Please also let me know what antivirus you use, if any, and whether you've moved Documents or the Sims 4 user folder to a different location than default.

  • BarbaraMdn's avatar
    BarbaraMdn
    3 years ago
    @puzzlezaddict Yes, I don’t have anything in my mods folder and just by enabling mods in-game causes this. I trashed the mods folder, uninstalled and reinstalled the game.

    I haven’t moved documents, but I moved “Electronic arts” to my disk which is called “TOSHIBA EXT (D🙂”. And I deleted the Electronic Arts folder from Documents.
    I use “Windows Defender” antivirus.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @BarbaraMdn  How is the external drive formatted?

      Please also try undoing the symbolic link you used to move the Electronic Arts folder.  I'm not saying you can't continue to use it, only that this is a useful test.

      • BarbaraMdn's avatar
        BarbaraMdn
        3 years ago
        @puzzlezaddict First of all, the game didn’t generate a new mods folder… And I have no clue how the external drive is formatted.

        Also I forgot to add that I deleted Electronic Arts from Documents, but I copy and pasted it to my external drive and to “The Sims 4”. Also I wanted to ask why I have two “the sims 4” on my external drive? And if it’s safe to delete one of them.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,454 PostsLatest Activity: 2 days ago