@BarbaraMdn How is the external drive formatted?
Please also try undoing the symbolic link you used to move the Electronic Arts folder. I'm not saying you can't continue to use it, only that this is a useful test.
@BarbaraMdn Before deleting anything, please post screenshots of the contents of the two Sims 4 folders so I can see what's in them. The game itself will generate two folders—one for the program files and one for user data—so the fact that you have two on the external drive doesn't necessarily mean they're redundant.
Please also post the full file path to the user folder Sims 4 is actually reading. Here's how to find it:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
This is the first one that’s called “The Sims 4”.
These two are from the second folder called “Sims 4”. And I don’t know if it’s good that I copy and pasted “Electronic arts” in the second one. Because now when I want to go to to all of those folders on the pictures, I have to click: Sims 4/The Sims 4/Electronic arts/The Sims 4.
But how do I find the full file path to the user if I can’t open the game because of that message in my original post? Because I already said that I don’t have Electronic Arts in Documents.
Sorry for late reply.
Community Manager
