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4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Yes i removed the cc and and it didn't change anything. I don't have my laptop right now so I can't do it right now but I will post my dxdiag when I get the chance tomorrow.
  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @pyramidheadsgf

    Sound good! You can also try resetting your files to factory settings.

    • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
    • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
    • Start the game, make a new save, and see if the error is gone. 
      (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

      • If yes, continue
      • If no, post a reply telling us the error is still there
    • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
      • Options.ini - your game settings
      • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
      • Screenshots
      • Custom music - if you have any
      • Tray - your library objects; like lots, rooms and sims
      • Mods - your mods and cc, might cause problems when putting back

    If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

    Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

    Good Luck! 🙂

  • Anonymous's avatar
    Anonymous
    8 years ago
    So I found the problem!!! Turns out I had accidentally put a Sims 3 mod into my sims 4 mods folder by accident, and once I caught it and deleted it, my game works now!! Thank you for your replies though!! c:
  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @pyramidheadsgf

    But then the game should have worked when you removed the Mods folder, no?
    Strange, but great that the problem got solved 🙂

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