HI @XboommdnsX
Could you post your Computer's DxDiag? That might give an indication on what's wrong.
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Here is the link to download it:
Note:it's in french
EDIT by EA_Jason: Please attach DxDiag files directly to your post.
Here it is
@crinrict wrote:
Do you know what kind of processor you have ? It doesn't show in the DxDiag.
The graphics chip is indeed below minimum requirements with the 32 mb of dedicated memory it has.
Can you try just creating one Sim and check if you have the same issue ?
Do you get the 0 money, not selectable in every town or does it just crash now ?
still crashing
Do you get the 0 money, not selectable in every town or does it just crash now ?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
@crinrict wrote:Do you get the 0 money, not selectable in every town or does it just crash now ?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I will try,anyways my processor is intel i3
it doesn't just crash , I have 0 money and the created house hold isn't selected,and when I select it from gallery,and try to move in,the game crashes.And there no one (npc's) in all worlds
