Expansion Pack is Owned but Won't Install
I own the Enchanted by Nature pack, and have for a while, but it will not install with the rest of my packs. I've chatted with support about this already, did an hour of troubleshooting, and they said it must be a bug and that they would escalate it to the team. That was over a week ago and I haven't even gotten a confirmation from anyone else about them looking into this.
Here's the deal and what I troubleshooted:
- I play on PC
- I have content on both Steam and the EA app so they're integrated
- All other packs and content are successfully installed
- I verified file integrity on Steam and did the same for EA app
- Uninstalled and reinstalled all packs in the game, Enchanted isn't even able to be selected to install or uninstall (as seen in my photo attachment)
- I was instructed to locate the game's folder on my PC, move the Mods folder to my desktop, delete the localthumbcache.package file in the main Sims 4 folder, relaunched the game and reinstalled the packs, repaired the game again
Wondering if anyone else has had this issue and if they found a way to resolve it? I paid for the content, I should be able to play it, and if not, I should be refunded.
