Re: The Sims 4 won't launch, and I just reinstalled it
@BunnieFaery Before you do anything else, please run a complete virus scan. Your dxdiag contains a number of errors that could be related to a virus, although I'm having trouble confirming what the particular file in question is supposed to be. Download Malwarebytes (the free version is fine):
https://www.malwarebytes.com/mwb-download
Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C and D drives, and let it do its job. This will probably take at least an hour, so you may want to set it to run while you're doing something else. Let me know what it finds.
Once it's done, restart your computer, then run a couple of basic checsk on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
If you still can't play, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to it yet; just let me know whether you can get far enough to start a new save.
The clean folder may be enough to solve the Sims 4 issue all by itself, but given the errors in your dxdiag, I wanted to mention the possibility of malware as well.