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Storxm0's avatar
Storxm0
7 years ago

Re: The Sims 4 won't launch in x64 bit

Hello,

I'm sorry you're having this issue with the game, I am just a member of the community but I'll try help you as best I can.

Okay, so this issue is pretty strange, I've actually not seen anyone else with this issue, although I'l assume other people have it. If the 32-bit executable opens and runs fine then at least it's not as big an issue as the game just not wanting to work. The only other reason, I can think of, is that the 64-bit executable is missing, but you've said you since reinstalled so it probably isn't that. I had a quick look on the internet to see if anyone else had this issue and I did find one Sims Forum post with some solutions you could try.

  • Ensure your Windows 10 is up-to-date (It could be an issue with windows not working properly, i.e. the game thinks you don't have a 64-bit edition of windows)
  • Ensure your Graphics Card Drivers are up-to-date and do a 'Clean Install' in case your Display Driver is broken

The only other solution is just to play in 32-bit mode for the time being, if this is a game issue, let someone know and report the bug. Let me know how you get on with these steps and if they have improved/worked in anyway.

Happy Simming 🙂

2 Replies

  • Bratty6's avatar
    Bratty6
    7 years ago

    Thank you for assisting me with this issue Storxm0, 

    I don't know if the game runs fine in x32 bit as I did not attempt to put my saved copy of The Sims 4 back and try to play. I only know that the x32 bit actually launches the game on a new The Sims 4 folder. I have all the Expansion packs, GP's and SP's and from what I've read this requires the game to play in x64 bit. Of course I am no expert, so please if I am wrong let me know.

    I checked to see if I had any updates and it says my computer is up to date. I also made sure that my graphics card was up to date and working properly and it is. 

    I tried launching x64 bit again and it still acts like it is going to work. I see the X, Square and three lines in a little rectangle and white box pop up in the upper left corner of my screen then Origin lets me know I can record and then it goes away and the Origin application pops up. I have also tried pressing play through Origin with the same result.

    <edit crin> Fixed formatting 

  • Bratty6's avatar
    Bratty6
    7 years ago

    Thank you for assisting me with this issue Storxm0, 

    I don't know if the game runs fine in x32 bit as I did not attempt to put my saved copy of The Sims 4 back and try to play. I only know that the x32 bit actually launches the game on a new The Sims 4 folder. I have all the Expansion packs, GP's and SP's and from what I've read this requires the game to play in x64 bit. Of course I am no expert, so please if I am wrong let me know. I checked to see if I had any updates and it says my computer is up to date. I also made sure that my graphics card was up to date and working properly and it is. I tried launching x64 bit again and it still acts like it is going to work. I see the X, Square and three lines in a little rectangle and white box pop up in the upper left corner of my screen then Origin lets me know I can record and then it goes away and the Origin application pops up. I have also tried pressing play through Origin with the same result. 

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