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Re: Unable to start because game data is missing

@smooshnoosh  It sounds like OneDrive might be the issue here: the error you got means it's having trouble syncing, which could also mean Sims 4 isn't able to write to a synced folder like the user folder in Documents.  Anyway, try pausing OneDrive's syncing:

https://support.microsoft.com/en-us/office/how-to-pause-and-resume-sync-in-onedrive-2152bfa4-a2a5-4d3a-ace8-92912fb4421e

Once you do that, it's a good idea to disable its syncing of Documents entirely, since that's likely what caused the problem in the first place.

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

3 Replies

  • smooshnoosh's avatar
    smooshnoosh
    4 years ago
    @puzzlezaddict Oh my gosh, it worked!! Thank you so much!

    Is there a way to just remove OneDrive entirely? I don't really want to be pausing it every 24 hours!
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @smooshnoosh  Yes, it's easy enough.  Scroll down a bit here:

    https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

    Be sure to grab any files you might want from OneDrive first: for example, it might hold Sims 4 content or other important documents.  When you unlink or stop syncing, and maybe also when you uninstall OneDrive, sometimes your files will end up only in OneDrive and not on your hard drive.  You could drop the files you want to keep into any folder that isn't currently being synced (e.g. Downloads) before uninstalling OneDrive, then restore them afterwards.

  • smooshnoosh's avatar
    smooshnoosh
    4 years ago
    @puzzlezaddict Ok, I'm going to play a little bit of Sims before I fool around with things that I don't know if I should fool around with first.

    Thank you for solving my problem and helping :D!!!